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New Galaxy 4 LTE works great for me, but I'm concerned with other watches overheating

(Topic created: 4 weeks ago)
JLArnold
Astronaut
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Galaxy Watch

Its my 2nd week wearing the Galaxy 4 LTE Classic 46mm. So far so good for what I need it for. Battery lasts me all day. I dont use any step counters or health stuff. I just wanted it for messages and calls when urgent. And so far so good. I went to mall the other day with no phone and made a call with 0 overheating issues. Im concerned now after reading so many problems with overheating.  Anyone else have issues or love their watch?

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SamsungRei
Samsung Moderator
Samsung Moderator
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Galaxy Watch

@poky3210 I  understand how upsetting this is. Have you tried performing a reset on the watch? https://www.samsung.com/us/support/answer/ANS00084702/ Also check to see if the software is up to date. If the watch is still overheating and not charging, then it would be recommended to have the watch evaluated by a certified technician. You could also contact your place of purchase to see what options they may have available. If you wish to set your device up for service, please feel free to reach out to us directly via one of the following options and include a link to this thread.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Or you can use the following link below to request service. https://www.samsung.com/us/support/service/
4. Private message: https://bit.ly/3fbRevo



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poky3210
Comet
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Galaxy Watch
I do it overheats as soon as I go to make a call. I've put multiple posts on here and not a peep from Samsung they won't even say there's a problem. So I don't know where that leaves us I'm on my second one and it does the same thing as the first one and I'm out of the return time to send it back so how knows what happens next
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SamsungRei
Samsung Moderator
Samsung Moderator
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Galaxy Watch

@poky3210 I  understand how upsetting this is. Have you tried performing a reset on the watch? https://www.samsung.com/us/support/answer/ANS00084702/ Also check to see if the software is up to date. If the watch is still overheating and not charging, then it would be recommended to have the watch evaluated by a certified technician. You could also contact your place of purchase to see what options they may have available. If you wish to set your device up for service, please feel free to reach out to us directly via one of the following options and include a link to this thread.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Or you can use the following link below to request service. https://www.samsung.com/us/support/service/
4. Private message: https://bit.ly/3fbRevo



Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.



Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

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JLArnold
Astronaut
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Galaxy Watch
You dont have insurance?
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poky3210
Comet
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Galaxy Watch
I bought a active 2 at the same time and they put the insurance on that one
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