Original topic:

Transferring from s20 ultra to an international s22 ultra

(Topic created: 3 weeks ago)
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taliczek
Constellation
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Galaxy Watch

I switched to a newer model and moved my data using smart switch and uploaded to the cloud. I have samsung watch 7 and it worked fine on my s20 ultra but now on s22 ultra body temperature (period) doesn't show up (no chart) or a way turn it on and medication reminder disappeared as well. 

It says on my watch can't use medications because your phone's country origin doesn't support it. 
I'm still in the US but I guess it's worth mentioning I got the new phone on ebay and was refurbished.
How can i fix it. 
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3 Replies
kimberleigh
Comet
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Galaxy Watch
Sounds like the phone you got off ebay isn't a US model. That would be the problem.
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taliczek
Constellation
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Galaxy Watch
Can I do anything about it. Where do I check that?
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NotAce
Asteroid
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Galaxy Watch
You would have better luck taking it to a store, or, if you have another phone, send the S22 Ultra to Samsung to see if that is the problem. They might be able to exchange it for one there, but it will probably cost you. You can always ask them by using the support feature in the app; it will have you text a number, so make sure you have unlimited talk and text, or, if temporary, enough minutes.
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