Solved: Galaxy Z Flip 3 mic issues: voice is distorted and... - Samsung Community

userR2mNedjL8C · ‎11-12-2021

Whenever I want to make a call or record any voice note or video micriphone is distorted and there's no voice...only static noise

Samsung_Moderator · ‎05-13-2022

Hello, I understand how frustrating it is when the mic of the phone is not working. This article provides four sections of troubleshooting with several steps within each one. https://www.samsung.com/us/support/troubleshooting/TSG01001249

Please follow each section step-by-step for the best possible resolution.

Once the troubleshooting is complete, if the mic is still not working then it is recommended to have the phone evaluated by a certified technician. You can use the following link to find a list of service centers in the U.S. that can do the repair: http://www.samsung.com/us/support/service/location.

If the phone needs to be shipped in for service, you can contact customer support at 1-800-726-7864 to create a ticket, or by reaching out to our Facebook or Twitter Support teams or our Live Chat team. Please note, Samsung does not provide loaner devices during the service process. Ship-in service is approximately 7-14 business days, including the ship times.

For service outside of the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html.

As an option for a temporary or replacement device, I recommend taking a look at the certified renewed devices available here: https://www.samsung.com/us/mobile/phones/all-phones/?shop=Certified+Re-Newed I do apologize for any inconvenience.

View solution in context

Who_Dis · ‎11-15-2021

since this is happening in variety of apps, and not just one app... this is likely a hardware issue.

Did you shoot pressurized air into the mic holes or the speaker grills trying to clean dust? if so, don't do that in the future. the pressurized air can damage the membrane of the mic and cause mic to fail or distort.

visit an authorized repair center to have the mic part checked and replaced. if it's not a hardware issue then submit error report to Samsung Members after reproducing the issue.

hope this helped.

Members_tQ7E4kj · ‎01-28-2022

I'm having the same issue and I see a good deal of others reporting as well on Reddit. Looks like a design flaw, not the user "shooting air into the microphone holes."

Members_ZtlWX6N · ‎02-09-2022

I am having the same issue, this needs to be addressed

usertMPrkvwBoV · ‎03-12-2022

im having same problem, but in some apps like call voice not happen, only whatsapp and voice recorder apps, flex mode not work at all and i suppose is last firmware update cause this problem.....

usergees8MaxDf · ‎04-19-2022

same issues here please fix ASAP

Shawn_Bell · ‎05-09-2022

I'm having the same issue and the potential fix is sending the phone in for service. The problem is that this is my work and personal phone so I cannot afford to not have a phone. This is terrible and I've only had this phone for 5 months. No one is making this easy and to think I took a chance by switching to Android from an iPhone. What a joke

mariita919 · ‎05-12-2022

So I'm having so many issues and I'm tired. This is my 3 phone and it's messed up. Tmobile said the phone is on back order and I need a working phone. Please help, I'm loosing business!

Charkatak · ‎05-12-2022

Depends what the issue is. Maybe it isn't a phone problem.

mariita919 · ‎05-12-2022

It is... I already spoke with tech support.. but I can't get a phone because they are on back order. First two phone my screen lifted and now you can't hear me. The mic is messed up and it's the phone

Original topic:

Galaxy Z Flip 3 mic issues: voice is distorted and there is only static

Original topic:

Galaxy Z Flip 3 mic issues: voice is distorted and there is only static

1 Solution