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Original topic:

Google Assistant cannot be used when Flip is closed

(Topic created: 11-26-2023 05:57 PM)
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QuantamNick
Astronaut
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Galaxy Z Flip

After I got the new Android update on my Galaxy Flip, I tried using Google Assistant to text my mother while it was closed. It was then that I realized that I couldn't, likely due to some new security features that came with the Android update. Samsung, please fix this. I know Google Assistant doesn't have anything to do with Samsung, however, you guys should be able to work with Google to fix things like this a little better. It would make for a more enjoyable phone experience.

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LC1947
Astronaut
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Galaxy Z Flip

My son finally figured out how to make the outer screen work with google assistant again. I have the Flip 5. I don't know if this works on other models.

1. Go to Google app.

2. Hold Google app until the menu comes up.

3. Tap the "i" in the upper right corner

4. Tap the 3 dots.

5. Uninstall the latest Google update.

6. Go to Google Assistant.

7. Enable Hey Google and Google Voice.

8. Enable Assistant on Lock Screen.

Unless Google fixes this, you will probably need to do this every time you update the phone.

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14 Replies
TipsyTrex
Supernova
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Galaxy Z Flip
Being able to send texts from a locked device is a colossal security and safety risk.
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Galaxy Z Flip
Definitely agree 👍
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PMitsa
Asteroid
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Galaxy Z Flip

After the latest update, mine will not even make calls, send texts etc when the phone is closed AND unlocked. It just opens an assistant box saying to flip open to continue.

Z5User
Astronaut
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Galaxy Z Flip
The Google Assistant has stopped responding on cover screen since the last update. 
Tidda
Constellation
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Galaxy Z Flip

Yes! I have been trying to find a fix. It's so annoying. I use it so much 

PMitsa
Asteroid
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Galaxy Z Flip

Needs to be fixed. When driving I can't even make a call without physically touching and opening the phone. Even when closed and unlocked it still does not work.

user5nUo9YenHX
Constellation
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Galaxy Z Flip

Same for me google assistant doesn't work until I flip open the phone,  there is a glitch!

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MiguelCesar
Constellation
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Galaxy Z Flip

Same after update in my flip 4

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Slpsht19
Constellation
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Galaxy Z Flip
Mine as well! So frustrating
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