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RF30HBEDBSR Freezer Not Freezing Enough

(Topic created: 05-21-2022 03:22 PM)
usermiTiycz8bm
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Kitchen and Family Hub

I own a Samsung RF30HBEDBSR that is around 6 years old. Just recently the freezer stopped freezing. It stays around 50 degrees all the time, but the refrigerator and ice maker work fine. There were no codes and I did a hard reset on the refrigerator. The compressor and fan works fine and it is not frozen up. There is no frost on the evap. coil. I replaced the Refrigerator Power Control Board DA92-00486A and the Refrigerator Electronic Control Board DA92-00484D.
I'm still having the same problem and hope someone can tell me what to do. I was told it might be a sealed system problem, or a 3-way valve problem. I don't know how to troubleshoot it, so I need some help.

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Samsung_Moderator
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Kitchen and Family Hub

Hi there! I can definitely understand your concern with your freezer not freezing anymore. I do have the following link to our troubleshooting guide on what steps to take if the refrigerator or freezer is not cooling properly. 

https://www.samsung.com/us/support/troubleshooting/TSG01001027/

Once these steps are completed, if the freezer is still not cooling, the unit will require service. 
Since you are out of the one-year manufacturer’s warranty: 
1. You can utilize this link to locate an authorized service center in your area to obtain estimates for repairs: http://www.Samsung.com/us/support/service/location or reach out to any local television repair shop.
2. The other option, would be a replacement of the unit. Samsung.com offers amazing deals on different  that may be to your liking, check out those deals here: https://www.samsung.com/us/refrigerators/

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Samsung_Moderator
Community Manager
Community Manager
Options
Kitchen and Family Hub

Hi there! I can definitely understand your concern with your freezer not freezing anymore. I do have the following link to our troubleshooting guide on what steps to take if the refrigerator or freezer is not cooling properly. 

https://www.samsung.com/us/support/troubleshooting/TSG01001027/

Once these steps are completed, if the freezer is still not cooling, the unit will require service. 
Since you are out of the one-year manufacturer’s warranty: 
1. You can utilize this link to locate an authorized service center in your area to obtain estimates for repairs: http://www.Samsung.com/us/support/service/location or reach out to any local television repair shop.
2. The other option, would be a replacement of the unit. Samsung.com offers amazing deals on different  that may be to your liking, check out those deals here: https://www.samsung.com/us/refrigerators/