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Re: Microwave runs when the door is closed

(Topic created: 10-04-2021 10:39 PM)
userM0mf3A7P2t
Constellation
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Kitchen and Family Hub

Samsung Microwave

Hi, I was reading all the post about the Samsung Microwave's turning on by themselves because ours just started doing that. Two nights ago I heated something up and sat on my patio to eat. When I came back in I thought I smelt something hot or burning so I went into the kitchen and could feel a lot of heat from the Microwave and realized it was running but the turntable and fan was not turning or running but it was definitely getting hot. When I opened the door it stopped. I unplugged the unit and tried it again the next morning and same thing. I can plug it in and enter a cook time and it will work normally but as soon as it's done it continues to run until I open the door again. I have been leaving it unplugged and only use it if absolutely necessary. PLEASE HELP, this appears to be a very dangerous condition. The unit is only approximately 2 years old and we got it to match all our Samsung appliances (Refrigerator, stove and dishwasher). We also own Samsung Washer, dryer, 3 tv's and 2 phones. We are very loyal Samsung owners because we were so impressed by our TV's (have had 5 total over the years) performance. 

Our model # is<Hidden> and Serial # <Hidden>

Members_ngB9UJZ
Astronaut
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Kitchen and Family Hub

My Over the range Microwave fan turns on randomly. Have unplugged and left all day but still doing it. Any idea why this is going on?

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userM0mf3A7P2t
Constellation
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Kitchen and Family Hub
Well they fixed it and 6 months later it started again. This thing was going to burn down my house so I just bought a new one, a GE this time!!! There should be a recall on these, or just wait until it burns someone's house down and watch the lawsuits roll in!!!
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userZjrXPpUMJg
Constellation
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Kitchen and Family Hub

My 2 year old microwave turns on , numbers activate , fan turns on by itself! This goes on night and day. I see many customers have same issue. This is a potential safety issue. Please if anyone knows fix please respond. 

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SamsungLou
Samsung Moderator
Samsung Moderator
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Kitchen and Family Hub

I will be happy to look in to your case. Please send the serial number to this PM Link.


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





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Rhydian
Constellation
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Kitchen and Family Hub

The Microwave makes a buzzing sound when the door closes. Tried the water and turns out it heats it up without spinning or with the light on. Already unplugged it. I need help?

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SamsungLarry
Community Manager
Community Manager
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Kitchen and Family Hub

I can definitely understand your concern here. Let's try to alleviate some of the stress by trying this link:

https://www.samsung.com/us/support/troubleshooting/TSG01001966/

If this does not help I recommend letting a service technician have a look. As we would like to gather additional information and look at this from a case by case basis please provide the full model code and the serial number of the device as well as your best contact phone number, name, and email.  
 
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Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





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user6cvhf8SpGj
Constellation
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Kitchen and Family Hub

We have only had this Samsung microwave for about 2-3 years now, bought it brand new and as of late. it keeps beeping and changing from the clock to different heating time intervals (meaning it will display different cook time seconds and/or minutes) at random on its own. It will do these multiple times throughout the hour/day even.

***I’m very worried it will just turn on and start heating on its own at some point, creating a fire hazard if we are not home to witness/stop it***

I have power cycled it and tried every basic home remedy… please help!!!!!

 

blondiegirl1065
Astronaut
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Kitchen and Family Hub
Is there a reset button on it?
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user6cvhf8SpGj
Constellation
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Kitchen and Family Hub

Thank you, but there is not a "Reset" button on it

blondiegirl1065
Astronaut
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Kitchen and Family Hub
Try plugging it in a different place! See if that helps.
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