Hoping this is the right place for support, there isn't a vacuum specific forum, and the smart things forum posts direct folks here for product support... I had a similar experience trying to get help directly off the phone too, each division pointing at the other while I'm the customer in the middle with a product that isn't meeting my needs.
I have a large home with a couple of areas I'd like vacuumed more than once a day with the rest of the area on the same floor. I currently have the vacuum scheduled to clean 1x a day. The app seems to have been built with this feature in mind as the schedule says what type of cleaning ("Smart") and that "All rooms are selected". How can I schedule a cleaning of a particular area or subset of rooms?
Or is this a missing feature (seems like a pretty big one though)?
I look to see if there are any responses to this question on a monthly basis. This should be an easy fix for the team to do and it goes uncorrected. Highly annoying problem and highly annoying that Samsung doesn't fix it. I have even opened a ticket and got dumb answers pointing it at my app being the problem when we know that isn't the case.
You are the first response to this post in a month and a half. Is there no real community around Samsung? Did I back the wrong horse here? I'm ashamed I bought two of these things. Which smart vacuum is best/better that will do what I imagine people want out of a smart vacuum... be able to schedule the cleaning of specific areas of the home. How is this not a thing?
Anyone have a high level customer service or support contact at either organization? The support I've gotten thus far is largely non-existent. The answers on the phone are unhelpful (they tried to suggest that I could use the magnet strips to define the area of the home I want cleaned).
