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refrigerator not cooling enough Model RT21M6213WW/AA (which this site says doesn't exist)

(Topic created: 07-03-2022 02:13 PM)
GD10101
Constellation
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Kitchen and Family Hub

I've had this fridge a few years now and rarely can we get the temp in the fridge under 40 (the freezer stays at 0 or below). The freezer is on top and we also get two other issues: water drips from the fridge light fixture every now and then and, after closing the freezer door, it takes a few minutes before anyone is able to open it. And it's not ice holding it closed. It's almost like a vacuumed was formed and slowly dissipates.

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Samsung_Moderator
Community Manager
Community Manager
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Kitchen and Family Hub

Hi there, I can definitely understand the concern with your refrigerator not cooling enough. I have the following link that will take you to our guide on what steps to take when this happens. 

https://www.samsung.com/us/support/troubleshooting/TSG01001027/#refrigerator-freezer-or-flexzone-is-...

Once these steps are completed, if the refrigerator is still not cooling enough, it will require service. There’s a couple options here we can take based on your warranty status. 
If you’re in the one-year manufacturer’s warranty, please gather together the full model and serial number of your unit, and have ready your name, street address, 2 phone numbers (Best contact, alternative number), email, and place of purchase. Provide this information to an agent, in one of the following options below:
1.) Reach out to a Moderator directly, by selecting our name and the message option. When messaging please use a link to this thread in addition to the info above.
2.) Reach out to us on Facebook or Twitter. Please provide the same info as above, as well as the link to your thread.
3.) You can also contact 1-800-726-7864, if you’d like to speak with a live agent about this situation.
4.) Last, if you wish to speak with a live agent and don’t want to call in, you can reach out to our Live Chat team. 
If you’re out of the one-year manufacturer’s warranty: 
1. You can utilize this link to locate an authorized service center in your area to obtain estimates for repairs: http://www.Samsung.com/us/support/service/location or reach out to any local repair shop.
2. The other option, would be a replacement of the unit. Samsung.com offers amazing deals on different models that may be to your liking, check out those deals here: https://www.samsung.com/us/refrigerators/

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Solution
Samsung_Moderator
Community Manager
Community Manager
Options
Kitchen and Family Hub

Hi there, I can definitely understand the concern with your refrigerator not cooling enough. I have the following link that will take you to our guide on what steps to take when this happens. 

https://www.samsung.com/us/support/troubleshooting/TSG01001027/#refrigerator-freezer-or-flexzone-is-...

Once these steps are completed, if the refrigerator is still not cooling enough, it will require service. There’s a couple options here we can take based on your warranty status. 
If you’re in the one-year manufacturer’s warranty, please gather together the full model and serial number of your unit, and have ready your name, street address, 2 phone numbers (Best contact, alternative number), email, and place of purchase. Provide this information to an agent, in one of the following options below:
1.) Reach out to a Moderator directly, by selecting our name and the message option. When messaging please use a link to this thread in addition to the info above.
2.) Reach out to us on Facebook or Twitter. Please provide the same info as above, as well as the link to your thread.
3.) You can also contact 1-800-726-7864, if you’d like to speak with a live agent about this situation.
4.) Last, if you wish to speak with a live agent and don’t want to call in, you can reach out to our Live Chat team. 
If you’re out of the one-year manufacturer’s warranty: 
1. You can utilize this link to locate an authorized service center in your area to obtain estimates for repairs: http://www.Samsung.com/us/support/service/location or reach out to any local repair shop.
2. The other option, would be a replacement of the unit. Samsung.com offers amazing deals on different models that may be to your liking, check out those deals here: https://www.samsung.com/us/refrigerators/