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Original topic:

Icons appearing on older PN59D8000 after reset

(Topic created: 02-05-2023 12:00 AM)
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nacinla
Constellation
Options
LED and OLED TVs

I had an issue getting my picture to display and when I reset the source, now I'm getting the Samsung icons appearing in the top left intermittently. It wasn't doing this before. Also, the colors have reset to a deep saturation and skin colors especially are too red. Making adjustments is complicated because my remote died long ago and I haven't replaced it; I've been using my Spectrum remote to control the Apple TV device, volume on my receiver and channel selection. I've seen elsewhere that this might be that the location has reset to "In-store" and not "home," but I can't find that setting using the buttons on the TV. 

 

 

 

 

 

 
Nick Cuccia

1 Solution


Accepted Solutions
Solution
Samsung_Moderator
Community Manager
Community Manager
Options
LED and OLED TVs

Hi there, Thanks so much for reaching out about this. I can certainly understand the frustration of having your TV stuck in store mode. You may need to get a replacement remote for your TV in order to have full access to all the features and options. If you'd like, you can purchase one from SamsungParts.com or by calling 1-800-627-4368. However, to get the TV out of store mode, you'll just need to follow the steps in this link: 

https://www.samsung.com/us/support/troubleshooting/TSG01201503/

If these suggestions do not resolve your issue, we would recommend service as the next step. You can use the link below to locate a service center in your area. 

https://www.samsung.com/us/support/service/locations/

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1 Reply
Solution
Samsung_Moderator
Community Manager
Community Manager
Options
LED and OLED TVs

Hi there, Thanks so much for reaching out about this. I can certainly understand the frustration of having your TV stuck in store mode. You may need to get a replacement remote for your TV in order to have full access to all the features and options. If you'd like, you can purchase one from SamsungParts.com or by calling 1-800-627-4368. However, to get the TV out of store mode, you'll just need to follow the steps in this link: 

https://www.samsung.com/us/support/troubleshooting/TSG01201503/

If these suggestions do not resolve your issue, we would recommend service as the next step. You can use the link below to locate a service center in your area. 

https://www.samsung.com/us/support/service/locations/