Original topic:

S90c and HW-Q800C Soundbar

(Topic created: 12-13-2023 07:28 PM)
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Mattcoa
Constellation
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Projectors & Other TVs

Recently purchased both at Costco. Connected via ARC. Use a universal remote to control both. Both TV and soundbar power on at the same time but the sound from both the TV and soundbar are delayed about 5 seconds from power on. Any ideas on how to fix?

1 Solution


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Solution
Samsung_Moderator
Community Manager
Community Manager
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Projectors & Other TVs

Hello! Thank you for reaching out! I see how this can be concerning with your soundbar being out of sync. I would recommend trying the steps below.

 

The sync feature is not available when using BT (Bluetooth) or USB as a source.

 

The method to do this depends on your soundbar, and you can find instructions specific to your model in your user manual.

Here are three of the most common methods:

 

1. Press Sound Control on the soundbar remote, and then use the Left/Right buttons to adjust until sound is synced.

2. Press Audio Sync on the soundbar remote, and then use the Skip Forward/Backward buttons to adjust until the sound is synced.

3.Press + or - under Audio Sync to adjust until the sound is synced.

 

 

If these do not help I would recommend also trying a new HDMI cable. If this does not help I would recommend taking the soundbar back for an exchange, seeing as it was just recently purchased.

 

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1 Reply
Solution
Samsung_Moderator
Community Manager
Community Manager
Options
Projectors & Other TVs

Hello! Thank you for reaching out! I see how this can be concerning with your soundbar being out of sync. I would recommend trying the steps below.

 

The sync feature is not available when using BT (Bluetooth) or USB as a source.

 

The method to do this depends on your soundbar, and you can find instructions specific to your model in your user manual.

Here are three of the most common methods:

 

1. Press Sound Control on the soundbar remote, and then use the Left/Right buttons to adjust until sound is synced.

2. Press Audio Sync on the soundbar remote, and then use the Skip Forward/Backward buttons to adjust until the sound is synced.

3.Press + or - under Audio Sync to adjust until the sound is synced.

 

 

If these do not help I would recommend also trying a new HDMI cable. If this does not help I would recommend taking the soundbar back for an exchange, seeing as it was just recently purchased.