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Samsung tu700d HDMI port 2 not connecting

(Topic created: 08-19-2022 07:57 AM)
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user5PkBYxTcLG
Constellation
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Projectors & Other TVs

Newly Purchased Samsung tu700d 65 " 4K TV -> HDMI port 2 not connecting to any device.
Have tried new HDMI cable, unplugging sequences etc.

Will not recognize DVD player AT ALL. HDCP error when connected to Fioptics+ TV Service.
All devices will connect to HDMI port 1.

Model: UN65TU700DFXZA

SN: <hidden>

Software is up-to-date T-KSU2EAKUC-2002.0

Status Code: 30601_AE1_HA1HC3IL1


 

 

 

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Samsung_Moderator
Community Manager
Community Manager
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Projectors & Other TVs

Hello! I understand how this can be frustrating with your new TV not working properly. Since this is occurring you can try the steps in the following link: (https://www.samsung.com/us/support/troubleshooting/TSG01208751/)

 

If this doesn't help then this will require service, depending on your warranty you have a couple of options. 

- If your unit was recently purchased, you can check with your retailer on their return/exchange processes.
- If you have an extended warranty you can reach out to them to have service set up. 
- If you're within the one year warranty, you can Private message me or one of our moderators with your full model and serial number to have service setup
- If you're OUT of warranty, you can use this link below to find a service center in your area. 

https://www.samsung.com/us/support/service/locations/

 

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Solution
Samsung_Moderator
Community Manager
Community Manager
Options
Projectors & Other TVs

Hello! I understand how this can be frustrating with your new TV not working properly. Since this is occurring you can try the steps in the following link: (https://www.samsung.com/us/support/troubleshooting/TSG01208751/)

 

If this doesn't help then this will require service, depending on your warranty you have a couple of options. 

- If your unit was recently purchased, you can check with your retailer on their return/exchange processes.
- If you have an extended warranty you can reach out to them to have service set up. 
- If you're within the one year warranty, you can Private message me or one of our moderators with your full model and serial number to have service setup
- If you're OUT of warranty, you can use this link below to find a service center in your area. 

https://www.samsung.com/us/support/service/locations/