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Original topic:

TV Plus guide "No Information"

(Topic created: 02-05-2022 05:03 PM)
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durl
Asteroid
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Projectors & Other TVs
This past week, every channel on TV Plus shows "No information" in the guide. The channels work fine but the guide is useless.

Has anyone else experienced this and is there a fix?
4 Replies
DanG92263
Honored Contributor
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Do you have an internet connection or cable, or digital antenna, or both? Ensure that you're channel list is filtered to All Channels.

Check your cable and wi-fi connections.
durl
Asteroid
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I have a wired connection. I should have mentioned that the problem started suddenly. The guide had worked perfectly since day 1.
Solution
Samsung_Moderator
Community Manager
Community Manager
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Hello! I understand how this can be frustrating with your TV guide not working,  have you tried unplugging your TV for a few minutes and replugging your TV back up it can help reset the guide but it will take up to 30mins to show, also you can try resetting your smart hub that we reset your internet settings. 

durl
Asteroid
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Projectors & Other TVs
After several reboots and manually assigning (and unassigning) DNS server, the guide is functioning once again.