JUMP TO SOLUTION Solved

Original topic:

Bixby Voice Wakeup option not available.

(Topic created: 07-02-2022 12:20 PM)
1599 Views
Stephan905
Cosmic Ray
Options
QLED and The Frame TVs
I have a 2022 The Frame, and the voice wake up option is not present, I have already replaced the remote but the issue remains 

1 Solution


Accepted Solutions
Solution
Samsung_Moderator
Community Manager
Community Manager
Options
QLED and The Frame TVs

I can definitely understand how frustrating this may be. Give this link a shot for me. https://www.samsung.com/us/support/answer/ANS00078932/ Please read the link in its entirety to reap the full benefit of the troubleshooting.  If this doesn't help, I recommend ensuring that you have the unit fully up to date and soft resetting the device. last but not least, a factory reset may be in order. Just ensure you have all of your data and settings saved prior to doing so.

View solution in context

1 Reply
Solution
Samsung_Moderator
Community Manager
Community Manager
Options
QLED and The Frame TVs

I can definitely understand how frustrating this may be. Give this link a shot for me. https://www.samsung.com/us/support/answer/ANS00078932/ Please read the link in its entirety to reap the full benefit of the troubleshooting.  If this doesn't help, I recommend ensuring that you have the unit fully up to date and soft resetting the device. last but not least, a factory reset may be in order. Just ensure you have all of your data and settings saved prior to doing so.