Original topic:

Frame TV - Not Set Up For Kids

(Topic created: 12-11-2023 07:53 AM)
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djsamuelandres
Constellation
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QLED and The Frame TVs

Hi, I have a 65" Class The Frame QLED 4K UHD HDR Smart TV (2020) that I have activated Alexa on. 

It allows my wife and I (adults) to use Alexa, however, it does NOT allow kids to use Alexa on the TV.  When they try to use Alexa the TV says "Alexa is not set up for kids on this TV" (or something similar to that).  I'm not seeing any settings to change to allow my kids to use Alexa on the Frame TV or in my Alexa mobile app.

Can someone point me in the right direction??? 

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Samsung_Moderator
Community Manager
Community Manager
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QLED and The Frame TVs

Hello! Thank you for reaching out! I would recommend trying the steps below, 

 

  1. Open the Alexa app
  2. Select Devices.
  3. Select Echo & Alexa, then your device.
  4. Select the settings icon, then Amazon Kids.
  5. Turn Amazon Kids on or off.

 

Please let us know if this helps. 

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1 Reply
Solution
Samsung_Moderator
Community Manager
Community Manager
Options
QLED and The Frame TVs

Hello! Thank you for reaching out! I would recommend trying the steps below, 

 

  1. Open the Alexa app
  2. Select Devices.
  3. Select Echo & Alexa, then your device.
  4. Select the settings icon, then Amazon Kids.
  5. Turn Amazon Kids on or off.

 

Please let us know if this helps.