JUMP TO SOLUTION Solved

Original topic:

Neo QLED Q90 75" turning off on its own

(Topic created: 02-08-2022 07:45 AM)
906 Views
Members_cocPgOP
Constellation
Options
QLED and The Frame TVs

Hello all,

Has any of you experienced the 75" set turning off on its own when watching TV?  It has happened to me well over 8 times so I am curious if anyone else has seen this. I cannot find a thread on this topic.

I called customer support and they had me turn off Smart Things in the TV configuration. Not sure what it would have to do with this but I obliged. It has happened 3 times after that change.

0 Likes
Reply

1 Solution


Accepted Solutions
Solution
Samsung_Moderator
Community Manager
Community Manager
Options
QLED and The Frame TVs

I can definitely understand your concern here. Let's try to alleviate some of the stress by trying this link: https://www.samsung.com/us/support/troubleshooting/TSG01108742/

If this does not help I recommend letting a service technician have a look. As we would like to gather additional information and look at this from a case by case basis please provide the full model code and the serial number of the device as well as your best contact phone number, name, and email.  
 
Send a message on Facebook 
 
Send Message on Twitter 
 
Send Message to Moderator

View solution in context

1 Reply
Solution
Samsung_Moderator
Community Manager
Community Manager
Options
QLED and The Frame TVs

I can definitely understand your concern here. Let's try to alleviate some of the stress by trying this link: https://www.samsung.com/us/support/troubleshooting/TSG01108742/

If this does not help I recommend letting a service technician have a look. As we would like to gather additional information and look at this from a case by case basis please provide the full model code and the serial number of the device as well as your best contact phone number, name, and email.  
 
Send a message on Facebook 
 
Send Message on Twitter 
 
Send Message to Moderator