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Multi control not working

(Topic created: 02-28-2023 07:41 AM)
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bubbleguppie74
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Samsung Apps and Services
I have the tab s8 and the book2 pro 360 and my multicontrol rarely works between them. It would be nice to have because I'm a student but it rarely works. My computer connects to my 23 ultra no problem however. I don't want those 2 to connect. Yesterday, the s8 and the book 2 connected but idk how. I have all the settings in place for it to work. I have seen other people having this problem as well. I want it to work seamlessly. Can anyone help me?

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Samsung_Moderator
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Samsung Apps and Services

Hello! Thank you for reaching out! I can see how this can be super useful to use multi-control.

Do you have the devices connected under Connected Devices settings: https://www.samsung.com/uk/support/mobile-devices/how-to-connect-your-galaxy-device-to-other-devices... 

Be sure to follow these steps when connecting the devices: https://www.samsung.com/us/support/answer/ANS00092522/ 

Be sure you are connected to the same Wi-Fi network on all devices and are signed in to the same Samsung Account.

If the multi-controls are still not working between the devices, we recommend submitting an error report to the developers: https://www.samsung.com/ae/support/mobile-devices/raising-an-error-report-via-samsung-members-app/ 

 

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Markmm14
Astronaut
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Samsung Apps and Services

multi control.pngI have the same problem too with my samsung s22 ultra connection to my samsung galaxy book2 pro 360...... I tried to login and log out samsung accounts of both devices, made sure they are on the same wifi network and also bluetooth was on. Made sure also that both multi control are enabled in both devices  how ever it still says no devices available. Someone please assist us with this problem please.

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Samsung_Moderator
Community Manager
Community Manager
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Samsung Apps and Services

Hello! Thank you for reaching out! I can see how this can be super useful to use multi-control.

Do you have the devices connected under Connected Devices settings: https://www.samsung.com/uk/support/mobile-devices/how-to-connect-your-galaxy-device-to-other-devices... 

Be sure to follow these steps when connecting the devices: https://www.samsung.com/us/support/answer/ANS00092522/ 

Be sure you are connected to the same Wi-Fi network on all devices and are signed in to the same Samsung Account.

If the multi-controls are still not working between the devices, we recommend submitting an error report to the developers: https://www.samsung.com/ae/support/mobile-devices/raising-an-error-report-via-samsung-members-app/ 

 

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