Original topic:

Phone app Crashing after One UI 6.0 update.

(Topic created: 2 weeks ago)
text1
Cosmic Ray
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Samsung Apps and Services

After One UI 6.0 update, I can't see who is calling or accept/reject the call. 

Callbgprovider app Crashing
Call app Crashing 
Phone app Crashing
 
These are the pop ups showing up.
 Need to fix ASAP 
631 Replies
plantdaddy
Astronaut
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Samsung Apps and Services
I am still having this issue
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Sunnysyde
Astronaut
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Samsung Apps and Services
That didn't work for me
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Error90
Astronaut
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Samsung Apps and Services
So the new updated added something and unfortunately I can't stop it from completely whiting out my call screen, I can't answer or hang up at all, I've tried everything just short of factory reset, there is thing on my notifications that says "new notification content hidden" and when I go in to it it says "enriched calling. rich call display, when avaliable, AT&T will show the user rich call display information from known, trusted business." Has any one seen this if so is there a fix?!
VeeSmiles
Astronaut
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Samsung Apps and Services
Same thing my phone is doing. No solution yet
Ryan891
Red Giant
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Samsung Apps and Services
That sounds like something added by At&t. I would try reaching out to them
missy2895
Astronaut
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Samsung Apps and Services
My phone as well
pyelamo
Astronaut
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Samsung Apps and Services
Same here!
Error90
Astronaut
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Samsung Apps and Services
Ok so I have a half update on this, called my dad(has worked for AT&T for 20+ years and is a product manager for the company) he says this my be an issue with a new roll out of some software for updated caller ID, he's going to send out some messages to people that deal with this in the company and let me know
DDQ50
Astronaut
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Samsung Apps and Services
Thank you keep us posted. I download another phone app as workaround for now. They need to fix asap

https://play.google.com/store/apps/details?id=com.google.android.dialer
Error90
Astronaut
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Samsung Apps and Services
Thank you, thats a great work around