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Samsung Gallery not compatible with the S10?

(Topic created: 3 weeks ago)
usertR0qhIwCAS
Constellation
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Samsung Apps and Services

Why isn't the Gallery app compatible with my Galaxy S10 ?

 
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This app was preloaded as in came with my phone I recently went to the Google playstore and saw this when I tried to update it. The app however updated but it still says this. Please let me know why it say this and why it's not compatible with my phone?
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SamsungRei
Samsung Moderator
Samsung Moderator
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Samsung Apps and Services

I understand how frustrating this is. First, try optimizing the phone. 

  1. Navigate to Device care.

    On your phone or tablet, navigate to and open Settings. Swipe to and tap Battery and device care

  2. Optimize the phone or tablet.

    Tap Optimize now. This feature will improve your overall performance by scanning for abnormal power usage, wasted storage space, and unstable or malicious apps. 

  3. Try the action again.

    Repeat the action that was causing the issue to see if the problem still occurs. 

Then try testing the phone in Safe Mode. https://www.samsung.com/us/support/answer/ANS00062983/ If the Gallery still shows as incompatible, try clearing the app cache. https://www.samsung.com/us/support/answer/ANS00077611/ The final step of troubleshooting would be to back up the phone and do a factory reset. https://www.samsung.com/us/support/answer/ANS00062029/ If the issue persists with the Gallery after the factory reset, the phone will need to be serviced. For service options, please reach out to us via one of the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513- 3. Private Message: http://bit.ly/2XERsky



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6 Replies
Moreheader1948
Astronaut
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Samsung Apps and Services
I'm having trouble moving files to sd card on my new Samsung tablet. Doesn't work like my phone. Help please.
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GodfatherSamsung
Astronaut
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Samsung Apps and Services
Give it a shot from Samsung Store and see if you see any update or download a fresh Gallery app
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Samsung Apps and Services
It could be picking up a downloaded software update from a previous device if you using the same Google login... make sure you didn't transfer actual apps on smart switch
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User_tfid
Astronaut
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Samsung Apps and Services
#alias The question you have is related to why all Samsung cloud storage is being retired. I suggest researching this topic as it is very interesting for one and also there is not enough man power to keep maintaining app updates for certain devices running certain fimware related to security holes that would mostly destroy all mankind if left unatenndend so ya alias or die bro!
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User_tfid
Astronaut
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Samsung Apps and Services
fdroid or Auroa droid apks let you download versions no longer considered "safe" published by "safe" app vendors looking out for your wellbeing and such
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Solution
SamsungRei
Samsung Moderator
Samsung Moderator
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Samsung Apps and Services

I understand how frustrating this is. First, try optimizing the phone. 

  1. Navigate to Device care.

    On your phone or tablet, navigate to and open Settings. Swipe to and tap Battery and device care

  2. Optimize the phone or tablet.

    Tap Optimize now. This feature will improve your overall performance by scanning for abnormal power usage, wasted storage space, and unstable or malicious apps. 

  3. Try the action again.

    Repeat the action that was causing the issue to see if the problem still occurs. 

Then try testing the phone in Safe Mode. https://www.samsung.com/us/support/answer/ANS00062983/ If the Gallery still shows as incompatible, try clearing the app cache. https://www.samsung.com/us/support/answer/ANS00077611/ The final step of troubleshooting would be to back up the phone and do a factory reset. https://www.samsung.com/us/support/answer/ANS00062029/ If the issue persists with the Gallery after the factory reset, the phone will need to be serviced. For service options, please reach out to us via one of the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513- 3. Private Message: http://bit.ly/2XERsky



Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.



Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

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