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Samsung Health unable to link Health Records

(Topic created: 4 weeks ago)
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shafou
Cosmic Ray
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Samsung Apps and Services

I am unable to link my health system records in the Samsung Health app despite it being listed. I have confirmed that all information matches letter for letter including case. I had previously posted about this but it was deleted and when I reached out to chat support they were unable to assist

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GaryB82
Galactic Samsung Care Ambassador
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Samsung Apps and Services

If you use the link below and scroll all the way down to the bottom you can try the 1 on 1 inquiry see if they maybe able to help 

If you have any queries regarding the Samsung Health Application please contact us at 1-855-795-0509.
 

https://www.samsung.com/us/support/owners/app/samsung-health



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GaryB82
Galactic Samsung Care Ambassador
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Samsung Apps and Services

This may be a bug not allowing you to link them since this is a new feature that was just added to the Samsung Health app I would suggest giving it sometime and trying again at a later date 



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shafou
Cosmic Ray
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Samsung Apps and Services
I figured as much! Last time they gave me a phone number to a specialized team to reach out to but they deleted my post shortly after, before I was able to call
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Solution
GaryB82
Galactic Samsung Care Ambassador
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Samsung Apps and Services

If you use the link below and scroll all the way down to the bottom you can try the 1 on 1 inquiry see if they maybe able to help 

If you have any queries regarding the Samsung Health Application please contact us at 1-855-795-0509.
 

https://www.samsung.com/us/support/owners/app/samsung-health



If you've found my post to be helpful, Please like my Comments ✓✓✓.
If my response resolved your issue, please press the Like and ✓✓✓ to Accept as Solution button.


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