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useroyy85PVQbv
Astronaut

Re: Samsung LED Smart TV keeps turning off and on

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Same problem for me, thus my LED tv is about 5 years old, so no waranty left here in Norway.

 

Is there a software issue?

 

 

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Samsung Moderator
Samsung Moderator

Re: Samsung LED Smart TV keeps turning off and on

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@useroyy85PVQbv Thank you so much for reaching out! This forum is for support of US products and customers. As your product is a non-US model and support for these models is very limited, please seek a support team for your area. You can do so by using this link: http://www.samsung.com/visitcountry  Thanks!


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

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userT1EbW4ABdf
Constellation

Re: Samsung LED Smart TV keeps turning off and on

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Hi Michelle i have same issue the red light keeps blinking non stop now is off but blinking just the button

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Tech_Jedi
Constellation

Re: Samsung LED Smart TV keeps turning off and on

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Model # UN65F6300AFXZA

 

This is my recent experience.  May or may not work for others.  Believe it or not, it has something to do with the remote.  It doesn't make any sense to me, but through various tests, I was able to isolate it to the remote.

 

What works

Step 1: Make sure the tv is in powered off mode.  Simply unplugging it when it keeps turning off and on will not work. If the TV turns on automatically after you plug it back in, then you did it incorrectly.  

Step 2: Unplug the TV for 10-15 minutes.

Step 3: Remove batteries from remote

Step 4: Plug TV back in.

Step 5: Turn TV back on with controls on the TV itself.

 

If the TV unit is now stable, then the remote was the issue. 

 

Like I said, doesn't make sense to me why the remote would impact the unit even if it is not directed at the remote sensor.  I stress again that this is what worked in my situation.  Your mileage may vary.

 

I haven't been brave enough yet to test if the tv will work normally with new batteries in the remote. I will conduct this test in the next couple of days and update all of you.  Right now, this is my only tv and don't want to risk it until I get my new tv mounted and running.

 

Edited to Update: Finally had a chance to test if the remote itself was malfunctioning or if it was a low battery situation. Verdict is that the remote is malfunctioning.  Inserted fresh batteries in the remote and the TV resumed its on and off cycle.  Following the steps outlined above restabilized the TV.  

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user2ne9mDnhla
Constellation

Re: Samsung LED Smart TV keeps turning off and on

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Why didnt i think of that once before i had to take my remote apart and wash it bcos the button was sticking and when it driedi used a little lead pencil powder i forgot the name to make contact work thestuff forkey locks tomakethemGRAPHITE powder thatsit to make an electric contact work just a littlewith abrushthats ifyour buttonsare not working anymore properly.that iswat theproblem was a stickybutton that would always stay on eben tho its a remote that you would think it would not happen itdoes. Remotes get filthy and need cleaning from all the oilsfrom touching them allthe time take it apart they are disgustinginside after three yrs.

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Samsung_tmnLx0V
Astronaut

God no LG is hopeless in all Sony y'all

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God no LG is hopeless in all Sony y'all

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usergt0HVkMw3c
Constellation

Re: Samsung LED Smart TV keeps turning off and on

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@SamsungMod23 

BUYER BEWARE PLEASE READ!

Hi community,

I purchased my Samsung Smart tv at Costco model: #UN55F6350AFXZA. Purchased all available extended warranties which amounted to 5 years of coverage. Today marks the tv's 6th year anniversary it comes on for 30 seconds cuts right off. Costco technical support Tried their best to help was transferred to Samsung representative said that the issue cannot be helped and either you can afford to fix the television or ... sent me a text with a high price quote. I have lost all confidence in Samsung's brand, it appears that they are continuing to make a defective product. I will contact Costco about The low quality of their brand which Costco usually does not sell low quality brand products. Buyer beware do not purchase Samsung I will be purchasing another big screen TV and it will not be a Samsung there is too much high-quality competition out there but I have too much integrity to mention them in Samsung's own forum.

Thanks Community Please be very aware and careful of Samsung.

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userwBd0qxo5G6
Constellation

Re: Samsung LED Smart TV keeps turning off and on

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Hello I have a 60 inch Samsung TV and it's continuing to shut off every 10 or so minutes and sometimes I can't get it to restart and play a movie or a show or a TV program. I've tried everything. Based on what I'm reading here, this is a known issue. Does anybody know how to solve this problem? My TV is seven years old so I'm worried that Samsung won't take responsibility for their mistake.

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alk630
Astronaut

Re: Samsung LED Smart TV keeps turning off and on

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I can only talk from personal experience after thoroughly investigating the problem of our Samsung TV turning on and off at regular intervals. After trying unsuccessfully with all the solutions mentioned here, it occured to me that this problem has only happened after recently messing around with the router.

 

I would check the 5Ghz wifi settings. For instance, Asus recently enabled DFS channels in the some countries for the RT-AC86U, which might be problematic for some devices. You can try this solution by logging into the router and then either disabling automatic DFS channel selection, or manually configure a fixed, non-DFS channel (like 36) and see if it helps. Reboot everything (routers and TV) afterwards to make sure all the settings take effect. This has worked perfectly for me and a few others I know who were experiencing the same problem.

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user2ne9mDnhla
Constellation

Re: Samsung LED Smart TV keeps turning off and on

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So Does Mine got it from som1 else for free had MUTE button on for a while and turns off and on agen looked up how to fix did not work so turned the MUTE Button off and sound DOWN instead then it Stopped turning off and On agen. They cant eben mak a decent guide for whats on the Box, nomatter what guide i use the quikguide or the massibe big one that uses up allthe screen orthe little one these LimpBiskitsils make me push more stupid buttons to change channelthan i should habtoo. 3 buttons need to be pressed tochange channel from the guide  i will throw this soon why the 5768 dontyou understand how to make a channel menu where i can change the channel and the menu does not dissapear tilliturn it off instead of making me turn it on all the time after i changed to a channel bcos it goes off then it takes.

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