Original topic:

TV not display in SmartView and Samsung Dex device pairing list

(Topic created on: 3/2/21 6:25 PM)
Kaizz
Asteroid
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4k, 8k and Other TVs

My TV Model: UA50TU7000KXXV

My phone using SmartView and SamsungDex: S21 Ultra
Both connected to the same wifi, which has a bandwidth 5Ghz.

Issue: I'm using my phone to connect with the TV via SmartView and SamsungDex, but my TV was not displayed on the device paring list.

I was reset my phone network setting but still not work.

Please help, thanks!

6 Replies
ighanman
Astronaut
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4k, 8k and Other TVs
turn of tv and on again. I noticed tv smart view only works if you turn tv on and off to restart. apart from that smart view will not work .it is frustrating
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Kaizz
Asteroid
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I did try your instruction, there was an option to use SmartView with the TV, but my phone keeps showing Connecting to TV like forever, nothing after.

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ighanman
Astronaut
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yes I experience that too , it never connected . what I do is restart the tv sometimes it works like that.
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Kaizz
Asteroid
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oh, how to restart the TV? is that just turn off and on again?

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ighanman
Astronaut
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yes ..that's what I do..seems like it picks up the tv signal only after u newly restart the tv ..i.e turn on and off again..I don't know why samsung can't fix this ..it's ridiculous
user7QeaWIbQFt
Constellation
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please fix smartview!!!! can no longer connect.. worked great before...so much so I convinced my inlaws to get a samsung TV. now no casting functionality at all !!!!!
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