Esim issues

[DanP197]

I have 2 phones... Galaxy S21 Ultra 5G

 SM-G998U1/DS on at&t 

 and a Galaxy S21 5G 

SM-G991U1/DS on Verizon 

As you are aware the esim option is available on the UI 4.0

I spent yesterday 8 hrs on the chats and phone calls with Verizon and at&t. 

I was trying to switch to esim on one of my devices. 

No luck.

I scanned the qr code and the cellular plan is added. I communicate the imei of the esim and iccid of the esim and the customer support representative is not able to make my phone connect to the network.

I hope Verizon or/and at&t to fix their issues related to the esim....

[DD7227]

It's a feature the carrier has to activate.

[USBetaModerator · Accepted solution]

Hello @DanP197 ,

We are debugging this issue from our side. Please try working again with carrier after next software update.

Regards

One UI Beta Team

[LandonEng]

Was the esim issue resolved before the Beta2 release today? I have a T-mobile unlocked S21 and activated an esim but can only get wifi calling to work; no data or voice via cell.

[bearlobo]

I have the same issue on T-Mobile with Beta 2

[LandonEng]

I verified with 2 Tmo technical support reps and a Tmo engineer that the issue is provisioning on their end. Esims from other carriers may work with an unlocked device but the best we can get with Tmo is wifi calling for now. They expect fully support of esim when the stable version is released.