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Original topic:

Face recognition and fingerprint seem to fail together?

(Topic created: 10-09-2023 03:24 PM)
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Members_x2h4GM2
Cosmic Ray
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Anyone else notice that if face recognition fails, fingerprint recognition will often fail as well?  

It seems that more often than not, if face recognition fails.... possibly multiple times.... that my fingerprint will also fail to be recognized.  Face recognition I get.... I think it is a simple photograph recognition routine and lighting and angles are important.  But my fingerprint is my fingerprint and is usually pretty reliable.  But it does seem more prone to failure if facial recognition has failed.  ??

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Never had that issue and yes I have used my finger after facial recog fails, today probably did it twice or so, no issues
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USBetaModerator2
Beta Moderator
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Hello,
Thank you for your feedback.

Please use the latest Samsung Members app to submit an error report (Samusng Members One UI Beta Program Beta Feedback Error Report.

Note: To ensure relevant log information is included in the error report, submit the report within 3 minutes of encountering the bug or error, and do not terminate (swipe away) the Samsung Members application until you are notified that the report has been sent. This can take up to 5 minutes.

- To provide UX or UI-related feedback, such as usability or feature suggestions, select "Beta community Suggestions" in the Beta recruitment notice of Samsung Members app.

We appreciate your contribution to the Beta Program.

Regards,
One UI Beta Team

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