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Original topic:

Finger print sensor not working as well as it used to

(Topic created: 09-30-2021 12:57 PM)
lane360
Astronaut
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Is anyone else having the problem that after you tap your finger into the fingerprint sensor the anamation goes but then there it a second delay before going to the home screen?

Please help

3 Replies
user751201tmO21
Honored Contributor
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I have four fingerprints registered, plus I have enabled Facial Recognition.

Both (fingerprint and Facial) work fine here with no lag. For me, the right thumb isn't always recognized as well as others fingers, but still, no lag going to Home.
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USBetaModerator
Beta Moderator
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Hello @lane360 ,

Thank you for your feedback. If you haven’t already, Please update Samsung members app to latest version from galaxy store and send us an error report immediately after experiencing the issue from the Samsung member’s app -> Beta Feedback -> Error Reports to help us debug the issue. We apologize for the inconvenience and appreciate your contribution to the beta program.

Regards,
One UI Beta Team

 

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USBetaModerator
Beta Moderator
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Hello @MochaVex ,

Your last error report of the issue was closed as we did not find log information for unlocking device, it looks like logs were captured later than the issue occurred event. Please register an error report immediately after issue happens.

Regards

One UI Beta Team

 

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