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Original topic:

Fingerprint scanner

(Topic created: 10-25-2021 06:14 AM)
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D1Lambo
Asteroid
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‎10-25-2021 06:14 AM in 

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Update to new beta, fingerprint scanner no longer works. I cant add new fingerprints. Its like the scanner cant read a finger is being pushed 
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5 Replies
user751201tmO21
Honored Contributor
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‎10-25-2021 07:02 AM in 

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Works here. 21 Ultra Unlocked.

Might want to Wipe the Cache Partition, if you haven't already
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userX2uHcKxYGg
Asteroid
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‎10-25-2021 08:13 AM in 

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working fine here
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StickyDonkey
Cosmic Ray
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‎10-25-2021 09:54 AM in 

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Also working fine on beta3 S21U
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Vstersmommy
Asteroid
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‎10-25-2021 10:39 AM in 

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Maybe it works fine on a s21 ultra but it doesn't work on my s21 either.
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USBetaModerator
Beta Moderator
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‎10-25-2021 12:55 PM in 

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Hello @D1Lambo ,

Please erase the device cache using steps below. If issue persists, Please update Samsung members app to latest version from galaxy store and send us an error report from the Samsung member’s app -> Beta Feedback -> Error Reports to help us debug the issue.

  1. Turn off the device.
  2. Press and hold the Volume Up key and the Side key.
  3. When the Android logo displays, release both keys.
  4. An 'Installing system update' message may show briefly before the Android Recovery menu options appear.
  5. Press the Volume down key several times to highlight Wipe cache partition.
  6. Press Side key to select.
  7. Press the Volume down key to highlight Yes, then press the Side key to select.
  8. When the process is complete, Reboot system now is highlighted.
  9. Press the Side key to restart the device.

Regards,
One UI Beta Team

 

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