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Original topic:

Issues with Beta

(Topic created: 09-17-2021 11:22 PM)
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Closv79
Constellation
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My phone keeps crashing any app I have open if I hit the home button and try to pull it up again it closes the app completely. Battery drainage and very slow in responding when toggling Apps. I did a factory reset because I wanted out of the Beta testing and it installed the hardware still altho I did a factory reset. Please help. 
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1 Solution


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Solution
bluefire
Nebula
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11. How do I remove the beta software?

1. To withdraw from the Beta program, you must apply for withdrawal through Samsung Members application on your device.

("Settings > One UI Beta Program status > Withdraw" menu)

2. To remove the beta software, perform a rollback to the previous release version, using the Smart Switch PC Version on your computer. The rollback resets the device and removes data generated during beta testing.

Note: If you backed up your device data to your computer with Smart Switch, you can restore the data after the rollback process. To perform the rollback, connect the device to your computer with a USB cable. On the computer, launch the Smart Switch application, and select "Downgrade".

If you need assistance having your software rolled back to the latest approved version you can call us at 1-800-726-7864 and request the location to the nearest Service Center.

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4 Replies
Al3azim
Halo
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To get out of the beta, you need to first withdraw from the beta program then revert back to the old version using smartswitch. This will install the 3.1 version and reset your phone
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MrG21
Galaxy
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Wipe phone and start fresh
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Solution
bluefire
Nebula
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11. How do I remove the beta software?

1. To withdraw from the Beta program, you must apply for withdrawal through Samsung Members application on your device.

("Settings > One UI Beta Program status > Withdraw" menu)

2. To remove the beta software, perform a rollback to the previous release version, using the Smart Switch PC Version on your computer. The rollback resets the device and removes data generated during beta testing.

Note: If you backed up your device data to your computer with Smart Switch, you can restore the data after the rollback process. To perform the rollback, connect the device to your computer with a USB cable. On the computer, launch the Smart Switch application, and select "Downgrade".

If you need assistance having your software rolled back to the latest approved version you can call us at 1-800-726-7864 and request the location to the nearest Service Center.

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USBetaModerator
Beta Moderator
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Hello @bluefire ,

Thank you for suggesting the solution. We appreciate your contribution to the Beta community.

Regards,
One UI Beta Team

 

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