cancel
Showing results for 
Search instead for 
Did you mean: 

Original topic:

Need help unenrolling from Beta since switching carriers

(Topic created: 11-12-2023 08:55 AM)
1120 Views
cameront1993
Cosmic Ray
Options
Discussions

I need help to unenroll from the beta I switched carriers the other day 

11 Replies
GabrielStorm64
Cosmic Ray
Options
Discussions

beta is over.  ui 6 android 14 is in stable.  

0 Likes
Reply
Anonymous
Not applicable
Options
Discussions
@cameront1993 Hi I'd be glad to be of assistance to help you with your question. Please try these steps on your Samsung Galaxy S23:

These are the steps to withdraw from the Beta:

1. To withdraw from the One UI Beta Program, you must apply for withdrawal through Samsung Members application on your device. ("Settings > One UI Beta Program status > Withdraw" menu)

2. To remove the beta software, perform a rollback to the previous release version, using the Smart Switch application on your computer. The rollback resets the device and removes data generated during beta testing.

Note: If you backed up your device data to your computer with Smart Switch, you can restore the data after the rollback process. To perform the rollback, connect the device to your computer with a USB cable. On the computer, launch the Smart Switch application, and select "Downgrade".
If you do not have access to a computer and need to roll back your device, contact the nearest Samsung Service Center. https://www.samsung.com/us/support/service/
0 Likes
Reply
cameront1993
Cosmic Ray
Options
Discussions
I switched carriers it won't let me
0 Likes
Reply
cameront1993
Cosmic Ray
Options
Discussions
Yes I did that but I switched carriers
0 Likes
Reply
cameront1993
Cosmic Ray
Options
Discussions
T-Mobile
0 Likes
Reply
Anonymous
Not applicable
Options
Discussions
While I understand that you have now switched to T-Mobile. You will still need to contact Samsung. They will request that you send your phone in for repair. Or wait to see if your device receives the new Android 14 One UI 6 update directly from them. As I stated Samsung has Not started to deploy the update YET!
0 Likes
Reply
ButtaBean_420
Black Hole
Options
Discussions
Send a Direct Message to @USBetaModerator2 they will help you straighten it out
cameront1993
Cosmic Ray
Options
Discussions
I already messaged them and they never got back to me can you try to reach out to them too
VerbumVeritum
Galactic Samsung Care Ambassador
Options
Discussions
The beta moderator will reply to you eventually. They are generally off during the weekends. On Monday you can reach out again to remind them. They have been able to help other users in this exact situation. They will need some additional information from you when they do respond.