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09-19-2021 06:01 AM (Last edited 09-19-2021 06:01 AM ) in
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09-19-2021 06:38 AM in
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09-20-2021 01:05 PM in
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09-19-2021 07:21 AM in
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09-19-2021 07:22 AM in
DiscussionsCheck device care, battery to see if an app is crashing the system
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09-20-2021 12:52 PM in
DiscussionsHello @poncespr ,
Please erase the device cache using steps below. If issue persists, Please update Samsung members app to latest version from galaxy store and send us an error report from the Samsung member’s app -> Beta Feedback -> Error Reports to help us debug the issue.
- Turn off the device.
- Press and hold the Volume Up key and the Side key.
- When the Android logo displays, release both keys.
- An 'Installing system update' message may show briefly before the Android Recovery menu options appear.
- Press the Volume down key several times to highlight Wipe cache partition.
- Press Side key to select.
- Press the Volume down key to highlight Yes, then press the Side key to select.
- When the process is complete, Reboot system now is highlighted.
- Press the Side key to restart the device.
Regards,
One UI Beta Team
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09-21-2021 05:43 AM in
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09-22-2021 03:33 AM in
DiscussionsSituation started getting worse, even after clearing cache, so I did a full reset, and did not restore from a backup. So far it seems to be working, but it has only been a day, so we'll see.