useraQ5CHxlJ2F
Cosmic Ray
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ā10-23-2021 10:12 AM in
Discussions
The screen goes black when I try to go to portrait mode and some apps are crashing or won't open.
2 Replies
user751201tmO21
Honored Contributor
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ā10-23-2021 10:16 AM (Last edited ā10-23-2021 10:16 AM ) in
Discussions
Search for my post in Tips:
Apps crashing on your beta - try this
... give it a go
Apps crashing on your beta - try this
... give it a go
USBetaModerator
Beta Moderator
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ā10-25-2021 09:21 AM in
DiscussionsHello @useraQ5CHxlJ2F ,
Please erase the device cache using steps below. If issue persists, Please update Samsung members app to latest version from galaxy store and send us an error report from the Samsung memberās app -> Beta Feedback -> Error Reports to help us debug the issue.
- Turn off the device.
- Press and hold the Volume Up key and the Side key.
- When the Android logo displays, release both keys.
- An 'Installing system update' message may show briefly before the Android Recovery menu options appear.
- Press the Volume down key several times to highlight Wipe cache partition.
- Press Side key to select.
- Press the Volume down key to highlight Yes, then press the Side key to select.
- When the process is complete, Reboot system now is highlighted.
- Press the Side key to restart the device.
Regards,
One UI Beta Team