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Original topic:

eSIM issue

(Topic created: 10-04-2021 08:40 AM)
aperezdd
Constellation
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Hi, one UI 4 beta brought eSIM support to my galaxy S21 ultra so then I decided to give it a shot and try it with T-mobile, the very first time got an error adding the eSIM profile but then I scanned the given QR and let me continue, everything worked fine but never got signal, also called my carrier and was told everything was working fine from their end, even removed and added again the eSIM profile successfully but didn't work and went back to my regular sim card, any thoughts? 
9 Replies
jdunk312
Comet
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It's still in beta
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usersujhEuP9p7
Cosmic Ray
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Same problems here. Tmobile US seems to be also limiting their esim support so probably not ready yet.
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rdinsf
Halo
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Not a problem from T, -mobile end. I have physical T-mobile SIM and eSIM on same phone. See my earlier post in this thread that describes how to get it working
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userQRDQyRqyH9
Asteroid
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Known issue, try again after Beta2
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MrG21
Galaxy
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Tmobile lies
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rdinsf
Halo
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This is a defect with the beta, but there is a work around. Once you have installed the eSIM, install a physical SIM from a carrier other than T-mobile. It does not have to be an activated SIM. The phone will then reboot, and after the reboot the eSIM will work. The eSIM will then continue to work, even once you remove the physical SIM you inserted to cause the reboot.
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Solution
Dingodown
Comet
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Had the same issue. Tmobile said 2 Sims were associated with the phone causing a conflict when registering on the network. They said they removed a sim and refreshed my connection. A reboot and within 30 minutes all was back to normal. Not sure if they were blowing smoke but hey it works.
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USBetaModerator
Beta Moderator
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Hello @Dingodown ,

Thank you for updating community on your resolution. We appreciate your contribution to the Beta community.

Regards

One UI Beta Team

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LandonEng
Asteroid
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I have the same issue with my S21 running the beta 2 firmware, but can get wifi calling to work, just not voice and data. When I called Tmo, the tech support agent (who was very knowledgeable) said she was unable to remove the non-used sim from my account. Waiting on a callback and will update if I get it resolved.

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