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Constellation

Buds+ will charge, case will not.

My Galaxy Buds+ will charge through the case just fine. The case itself will not charge. The LED indicator on the outside is solid red. I have tried resetting the Buds+ through the wearables app without succuess. What are my next steps?

 

Model number is: SMR175 (Earbuds), EP-QR175 (Cradle)

3 REPLIES 3
Astronaut

Re: Buds+ will charge, case will not.

master rest your case
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Constellation

Re: Buds+ will charge, case will not.

Is there a reset beyond the Wearables App method? 

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Samsung Moderator
Samsung Moderator

Re: Buds+ will charge, case will not.

Hey there!

I would be happy to look into your concerns.

Can you please send me a private message with the below information here at this link: http://bit.ly/2GH8URL

Model code:
Serial Number:


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