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Constellation

Galaxy buds plus right ear overheating and not charging properly

I got my buds plus about a month ago. Last week, one of the ears just stopped charging properly and was overheating. I've tried resetting them. I've also tried charging them fully but when they charge fully, the damaged one discharges almost immediately and the case loses its power too as well and I'd have to charge them up almost immediately again. 

3 REPLIES 3
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Samsung Moderator
Samsung Moderator

Re: Galaxy buds plus right ear overheating and not charging properly

Hey,

 

I will be happy to assist with your concerns.

 

Can you please send a private message providing the full model code and the serial number from the bottom of the charging cradle? http://bit.ly/2GGYul4

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Astronaut

Re: Galaxy buds plus right ear overheating and not charging properly

I have the same problem! and i just bought them a couple months ago
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Samsung Moderator
Samsung Moderator

Re: Galaxy buds plus right ear overheating and not charging properly

Thank you for reaching out. Service would be recommended. For service options, please send a private message with the full model code and the serial number. http://bit.ly/2XERsky



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