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Constellation

Right earbud doesnt charge as fast as the left one

So I've had my earbuds for more than a few months now. But just this past week the left bud has less volume and doesnt chrage as well as the right one. I dont know why this would suddenly happen. Please help. 

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Samsung Moderator
Samsung Moderator

Re: Right earbud doesnt charge as fast as the left one

Thanks for reaching out! Have you verified the software is up to date? Are you using the original cables to charge the earbuds in the cradle? Have you reset the earbuds? https://www.samsung.com/us/support/answer/ANS00078085

 

If troubleshooting is not helpful, please send a private message with the full model code, the serial number and a copy of the receipt so I may see what additional options are available. http://bit.ly/2XERsky



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