Original topic:

With latest update on Galaxy Fold 4, duel messenger WhatsApp is not backing up

(Topic created: 02-03-2024 07:36 PM)
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Galaxy Fold

My Samsung Fold 4 was updated with the latest version of software on Feb 2, 2024.  

Version is F936U1UES3EWL9 / F936U1OYM3EWL9 / F936U1UES3EWL9

I am using duel messenger features for whatsapp.  Primary whatsapp is backing up properly. 

However, my duel messenger whatsapp is not able to back up. Error message is "Unable to back up messages".   There is another message - "to back up, tap here to allow Whatsapp access to your device's photos, media, and files. 

But I've already granted those accesses.  And with same access permission, primary whatsapp is backing up fine.  

Is anyone else seeing this issue as well? 

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