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userWXiFcoosgl
Constellation

Help needed with Secure Folder on Samsung Galaxy S7

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Hello,

 

I am hoping someone can help me here.  I have a secure folder in the Samsung Galaxy S7 and I forgot my pattern so I press the "forgot pattern" bar  and it then says to reset your Secure Folder lock, sign in to your Samsung account and I have an option to either press Cancel or Reset, when I choose Reset it does nothing for around 5 seconds then it keeps taking me back  to enter my pattern and says the app has stopped working.  Anyone else had this problem and how do I solve it as I want to delete/uninstall the Secure Folder.

 

Thank you

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userWXiFcoosgl
Constellation

Re: Help needed with Secure Folder on Samsung Galaxy S7

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Thank you for taking the time to reply, I appreciate it.

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2 REPLIES 2
Red Giant

Re: Help needed with Secure Folder on Samsung Galaxy S7

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Good afternoon @userWXiFcoosgl


The Secure folder is a feature of the phone, and can't be completely removed. If you want it reset and inactive, I would suggest backing up your data on the phone, and then performing a factory data reset.

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userWXiFcoosgl
Constellation

Re: Help needed with Secure Folder on Samsung Galaxy S7

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Thank you for taking the time to reply, I appreciate it.

Reply
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