Original topic:

No update

(Topic created on: 8/24/20 7:32 AM)
Samsung_lLYvsRu
Astronaut
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Galaxy S Phones

Have not received any updates on s9 plus thru sprint since December 2019 help!

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SamsungQue
Samsung Moderator
Samsung Moderator
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Galaxy S Phones

Thanks for your inquiry. Once available, updates are released to Carriers and thereafter, it is at the Carriers discretion to release the update to customers. Since updates are released by Carriers in waves, we’re unable to determine when your device will receive an update. We appreciate your loyalty.

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1 Reply
Solution
SamsungQue
Samsung Moderator
Samsung Moderator
Options
Galaxy S Phones

Thanks for your inquiry. Once available, updates are released to Carriers and thereafter, it is at the Carriers discretion to release the update to customers. Since updates are released by Carriers in waves, we’re unable to determine when your device will receive an update. We appreciate your loyalty.

View solution in context