Original topic:

New charging block only worked for one day

(Topic created on: 3/27/21 11:23 AM)
userrtNUoJy5d9
Constellation
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Galaxy S21

Only worked 1 day.  Worst customer service. They had me jumping from one person to another. So disappointing.  

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7 Replies
CalderCay
Supernova
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Galaxy S21
Very vague post. Not clear what the issue is
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userrtNUoJy5d9
Constellation
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Galaxy S21
I rewrote it
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userrtNUoJy5d9
Constellation
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Galaxy S21
I'm sorry. I had bought the super charge wall adapter. It arrived Thursday. It worked that night and Friday. Saturday I put my phone to charge and it didn't work. I tried getting help about it resolved but all samsung did jump me from operator to operator.
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SamsungRei
Samsung Moderator
Samsung Moderator
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Galaxy S21

Did you purchase the 25W or the 45W charger, as the 45W charger does not show compatibility with the S21 series. https://www.samsung.com/us/mobile/mobile-accessories/phones/45w-usb-c-fast-charging-wall-charger-bla... If you have purchased the 25W model directly from Samsung.com, you would need to speak with the E-Commerce team directly. They may be reached by calling 1-855-726-8721



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userrtNUoJy5d9
Constellation
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Galaxy S21
I bought the 25W . I talked to 5 people. All they did was redirect me to sales. I hung up because it felt like ridiculous jumping from operator to another.
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SamsungAdam
Samsung Moderator
Samsung Moderator
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Galaxy S21

Thank you for that information. I would be happy to assist you further. Can you please send me your full model number, serial number, and the bill of sale in a private message: http://bit.ly/2JH2rq2


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userrtNUoJy5d9
Constellation
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Galaxy S21
Its ok. I already got the link for the shipping label to return it.
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