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userALYCgdRCGI
Asteroid

Re: GALAXY S8+ LED wallet case not working

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Notice the complete silence on this, I am in Australia and one of many reporting same problem, Samsung Australia won't acknowlodge the problem let alone talk about a fix.

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user6N56NBZY4Q
Constellation

Re: GALAXY S8 LED wallet case not working

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I have the same problem since the last OS update. Can't find a solution yet. Smiley Sad

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Supernova

Re: GALAXY S8 LED wallet case not working

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I am sorry to hear this. Have you tried rebooting the device? 

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techchick6
Asteroid

Re: GALAXY S8 LED wallet case not working

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Rebooting does not clear this problem, in fact, I went into the Samsung specialist at my local Best Buy store (where I purchased the case) and he wasn't able to fix it either. My case was still under warranty but I don't have the original packaging for it (likely tucked away in a moving box).

 

He suspected something to do with NFC, but troubleshooting those settings also didnt resolve. 

 

Also, the phone does register when it is in the case, as I have options to match theme colors to the case, and options to edit the led icons -- and it operates as expected with a clear-vue type case. 

 

The phone has been rebooted several times, cache cleared, etc - and I am up to date on all software and security as well.

 

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userIgRoIV3hE9
Astronaut

Re: GALAXY S8 LED wallet case not working

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I have the exact same issue as you and I don't know what to do either 

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user3u0Ha61UXv
Astronaut

Re: GALAXY S8 LED wallet case not working

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A number of times

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Supernova

Re: GALAXY S8 LED wallet case not working

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@user6N56NBZY4Q: Just checking in to see if you were able to reboot your device. 

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userOB6eGPENjz
Constellation

Re: GALAXY S8 LED wallet case not working

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I have the same problem, did a reset with the setting reset with one of the samsung representetative but did not clear the issue.

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userOB6eGPENjz
Constellation

Re: GALAXY S8 LED wallet case not working

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Im having the same problem after the s/w update. did a system reset with one of the samsung representative but did not fix the problem.

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userdLRQ6O2F8m
Astronaut

Re: GALAXY S8 LED wallet case not working

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Same issue for me.

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