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Cosmic Ray

Condensation after swimming?

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I have a little condensation inside the display of my Active 2 watch after washing my watch off after swimming.  Just curious if others have experienced this and if it's something I should worry about.

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Samsung Moderator
Samsung Moderator

Re: Condensation after swimming?

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  1. Avoid certain cleaning substances and products.

    • Do not use soap, cleaning agents, abrasive materials, or compressed air to clean your watch.

    • Do not clean it using ultrasonic waves or external heat sources.

    • Skin irritation may be caused by soap, detergent, hand sanitizer, or cleaning agents left on your watch.

  2. Clean your wrist and the watch strap/band, and check for foreign material.

    • Clean your wrist and the watch strap/band after exercising or sweating. Clean it with fresh water, wipe it with a little rubbing alcohol, and dry it thoroughly.

    • When you wear sun block, lotion, or oil, clean your watch with a soap-free detergent. Make sure to rinse and dry it thoroughly. 

    • If the watch gets stained or contains any foreign materials, wipe it with a moistened, soft bristle toothbrush.

  3. Keep the watch dry.

    Whenever your watch gets wet, dry it thoroughly with a clean, soft cloth. You should also dry the charging surface located on the back side of your watch before attaching it to the charging dock.

    The additional details below only apply to the Gear Fit2 Pro, Gear Sport, Galaxy Watch, Galaxy Watch Active, and Galaxy Fit.

    • Do not expose your watch to water at high pressure.

    • The touchscreen and other features may not work properly if your watch is used in water or in other liquids.

    • If your watch is exposed to any liquid other than fresh water (like salt water), rinse it with fresh water immediately and dry it thoroughly with a clean, soft cloth.

    • Do not expose your watch to ionized water.

    • Your watch is not impervious to water damage in any situation.

    • Failure to rinse your watch in fresh water and dry it as instructed may cause it to suffer from operability, cosmetic, and charging issues. For example, it may charge more slowly or overheat.


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Samsung Moderator
Samsung Moderator

Re: Condensation after swimming?

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Have you tried all of the steps here? http://www.samsung.com/us/support/troubleshooting/TSG01003197/



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Cosmic Ray

Re: Condensation after swimming?

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This url just links to Samsung's overall, all-product support page.

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Highlighted
Samsung Moderator
Samsung Moderator

Re: Condensation after swimming?

JUMP TO SOLUTION
  1. Avoid certain cleaning substances and products.

    • Do not use soap, cleaning agents, abrasive materials, or compressed air to clean your watch.

    • Do not clean it using ultrasonic waves or external heat sources.

    • Skin irritation may be caused by soap, detergent, hand sanitizer, or cleaning agents left on your watch.

  2. Clean your wrist and the watch strap/band, and check for foreign material.

    • Clean your wrist and the watch strap/band after exercising or sweating. Clean it with fresh water, wipe it with a little rubbing alcohol, and dry it thoroughly.

    • When you wear sun block, lotion, or oil, clean your watch with a soap-free detergent. Make sure to rinse and dry it thoroughly. 

    • If the watch gets stained or contains any foreign materials, wipe it with a moistened, soft bristle toothbrush.

  3. Keep the watch dry.

    Whenever your watch gets wet, dry it thoroughly with a clean, soft cloth. You should also dry the charging surface located on the back side of your watch before attaching it to the charging dock.

    The additional details below only apply to the Gear Fit2 Pro, Gear Sport, Galaxy Watch, Galaxy Watch Active, and Galaxy Fit.

    • Do not expose your watch to water at high pressure.

    • The touchscreen and other features may not work properly if your watch is used in water or in other liquids.

    • If your watch is exposed to any liquid other than fresh water (like salt water), rinse it with fresh water immediately and dry it thoroughly with a clean, soft cloth.

    • Do not expose your watch to ionized water.

    • Your watch is not impervious to water damage in any situation.

    • Failure to rinse your watch in fresh water and dry it as instructed may cause it to suffer from operability, cosmetic, and charging issues. For example, it may charge more slowly or overheat.


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

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