Original topic:

Work Profile notifications appear as content hidden for galaxy watch 5/6 (Galaxy S23 Ultra)

(Topic created: 09-26-2023 03:45 AM)
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ignitor
Constellation
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Galaxy Watch

Hello Support,

each time i am receiving notifications from work profile on my galaxy watch 6 or 5, the notifcations appear as content hidden. it shows for example for outlook, who is the sender of the mail but i can't see the content. i have tried to reset both watches multiple times, when i reset the watch, the notifications appear normally for a couple of hours and then again the content is hidden. i have tried to build the watch from scratch or to leave the watch with default setting but the behavior is the same, after couple of hours from the reset the content is hidden.

It used to work properly with Galaxy s22 ultra. with S23Ultra it worked in the very beginning but i had to replace the screen (under warranty) and Samsung restore the phone to factory settings and after that issue is persisting.

 

 

7 Replies
bill-e
Epic Samsung Care Ambassador
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Galaxy Watch
"Content hidden" is normally an error that one gets when the watch is locked and needs to be unlocked via PIN. This usually occurs when you have Samsung Pay enabled and it needs to be unlocked...usually after you put the watch on your wrist. Check that.
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Bill
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Galaxy Fold 5 512g(VZW), Galaxy Book (original, VZW), Tab S8 Ultra, Tab S4, Galaxy Watch6Classic 47mm(VZW), Galaxy Watch5Pro(VZW), M8 Smart Monitor
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ignitor
Constellation
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Galaxy Watch

Hello

thank you for your reply.  The watch both 5 and 6 were always unlocked and this happens only on the notifications which are  coming from the work profile. All the other apps are normally revealing the payload of their notification on the watch.

 

I am perhaps either hitting a bug or there is a concealed configuration.

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userNbnVyqLhXs
Constellation
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Galaxy Watch

Did you ever get this question answered?   I have a new galaxy watch 6 with the same problem, both with work emails and also personal emails.

 

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jrkepeden
Astronaut
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Galaxy Watch

Did you ever get this question answered?   I

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Samham811
Constellation
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Galaxy Watch
Same
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userqChRLbfYZw
Asteroid
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Galaxy Watch

Recently upgraded my phone and this is an issue. My work email (office 365) passes email notifications to the watch  with the email content hidden.  Is this some sort of samsung glitch or is this an office365 security feature? 

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userqChRLbfYZw
Asteroid
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Galaxy Watch

Figured it out. If the work email app is in the secure folder then go to: settings/security and privacy/more security settings/secure folder/notifications and then uncheck "hide notifications"

 

 

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