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eddynaka
Asteroid

Galaxy Buds- Left earbud Not Charging

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I bought a Galaxy Buds recently and it stopped charging in the left ear.

 

What can I do?

 

Already cleaned the connector!

1 SOLUTION

Accepted Solutions
Samsung Moderator
Samsung Moderator

Re: Galaxy Buds- Left earbud Not Charging

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Can I please have your full model number and serial number in a private message: http://bit.ly/2JH2rq2

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15 REPLIES 15
Samsung Moderator
Samsung Moderator

Re: Galaxy Buds- Left earbud Not Charging

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Are you using the original charging cable that came with the device?

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eddynaka
Asteroid

Re: Galaxy Buds- Left earbud Not Charging

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yes!

 

already tried to clean the connectors

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Samsung Moderator
Samsung Moderator

Re: Galaxy Buds- Left earbud Not Charging

JUMP TO SOLUTION

Can I please have your full model number and serial number in a private message: http://bit.ly/2JH2rq2

Reply
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userBZrKkr060k
Constellation

Re: Galaxy Buds- Left earbud Not Charging

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I received my buds free with my pre-order of the Samsung Galaxy S10 plus.  But the left one has recently stopped charging.  No matter what I try it is stuck on 5% charge.  What can I do?

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Samsung Moderator
Samsung Moderator

Re: Galaxy Buds- Left earbud Not Charging

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Please send a private message with your model code and serial number from the bottom of the cradle. http://bit.ly/2XERsky

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Mumph1968
Constellation

Re: Galaxy Buds- Left earbud Not Charging

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I have the same issue, the left ear does not always charge

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Mari_K
Halo

When you open the Wear app, does it say the left earbud i...

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When you open the Wear app, does it say the left earbud is at 0% charge?

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Mumph1968
Constellation

Re: When you open the Wear app, does it say the left earbud i...

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No, it has an exclaimation mark next to it, the right one is showing 100%

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Samsung Moderator
Samsung Moderator

Re: When you open the Wear app, does it say the left earbud i...

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@Mumph1968 Please send a private message with the full model code and serial number, as well as the place of purchase. http://bit.ly/2XERsky

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