Original topic:

Dishwaasher arrived with chipped paint, doesn't rinse, and still has strong plastic smell

(Topic created: 07-10-2021 05:31 PM)
user8aTDyiRqy5
Constellation
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Kitchen and Family Hub

We had a Samsung dishwasher DW80R2031UG/AA delivered Monday, June 21, 2021.  Upon delivery we opened the top to see if it was the correct color but did not completely unpack until later when we installed it.

  1. Upon unpacking it entirely we discovered the bottom left area has small areas where the black stainless steel is chipped or scratched off.  Can Samsung send a scratch repair kit?
  2. It does not rinse properly. When unloading we've noticed soap particles still on the glasses.  We were using a detergent powder so we switched to a liquid detergent but the dishes still have soap residue as if not rinsed. Any suggestions?
  3. And finally we are curious as to why it still has a very strong new plastic odor, stronger than anything we've ever had? Is this normal?
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SamsungLarry
Community Manager
Community Manager
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Kitchen and Family Hub

I recommend reaching out to our ECommerce department. They can be reached at 1-855-726-8721







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