Two months ago I had a cake in the oven. 350 degrees, i smelt something went into the kitchen saw smoke coming from the oven! It had only been in there like 10 minutes. It had gone into high broil! Everything was burned! Last nite using it again I had it on 375 heating some stuff up luckily I was in the next room. Went into high broil again without me touching anything! I this time even worse!! Opened the door and had a huge fire!!! It was so bad I really thought my counter top and whole kitchen was gonna go up in flames!! The flames came outside the oven! Luckily I turned it off with some water which I know that’s not a good idea but I had no other means!! This is really bad on Samsung!! Trusted your products and now this. Could of easily caught my whole house on fire had I not been close in the other room! Will never trust another Samsung product again! This is a electric stove model ne58f900ss. I am planning on takin this up to corporate to see if they even care at all about their customer's!
Hello there, I definitely understand your concern and it will be my pleasure to look into this matter further as requested. In order to best assist, I will need to direct you to a private message to proceed. To send a private message (PM) to any moderator, you can select the desired moderator, click the message/ chat option and from there you can send the following information:
Hello there, I definitely understand your concern and it will be my pleasure to look into this matter further as requested. In order to best assist, I will need to direct you to a private message to proceed. To send a private message (PM) to any moderator, you can select the desired moderator, click the message/ chat option and from there you can send the following information:
