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userejCdccFspa
Constellation

Buzzing Sound when zooming camera

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Hi, 

Every time I try to zoom in using the back lens, my entire phone vibrates, creates a buzzing sound, and turns hot. 

May I please know what's the matter? 

1 SOLUTION

Accepted Solutions
Samsung Moderator
Samsung Moderator

Re: Buzzing Sound when zooming camera

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@userejCdccFspa If the issue happens while the phone is in safe mode, then repairs are recommended. Can you provide me your full model number and IMEI in a private message here?

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8 REPLIES 8
Samsung_IFejR0R
Astronaut

Re: Buzzing Sound when zooming camera

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Your camera focus mechanism is most likely broken, it is trying to zoom in and out, there's no other way to fix it on your phone, you must get a new rear camera and replace the one you have. Any questions? Ask me.

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Samsung Moderator
Samsung Moderator

Re: Buzzing Sound when zooming camera

JUMP TO SOLUTION

@userejCdccFspa If the issue happens while the phone is in safe mode, then repairs are recommended. Can you provide me your full model number and IMEI in a private message here?

Reply
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ailee
Constellation

Re: Buzzing Sound when zooming camera

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@SamsungJoJo  I have the exact same issue.  The amount of issues reported on this is insane and seems to be a common issue.  

 

I have an email out to support but they are asking me to clear cache, clear data, run safe mode.  All of this doesn't matter, it's a hardware issue.  Can I get a PM also because email support is pretty useless.  This is my only phone and I need to figure out a way to get this fixed and somehow not be without a phone for days.

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user1c8okB7RoL
Constellation

Re: Buzzing Sound when zooming camera

JUMP TO SOLUTION

@SamsungJoJo wrote:

@userejCdccFspa If the issue happens while the phone is in safe mode, then repairs are recommended. Can you provide me your full model number and IMEI in a private message here?



@SamsungJoJo wrote:

@userejCdccFspa If the issue happens while the phone is in safe mode, then repairs are recommended. Can you provide me your full model number and IMEI in a private message here?


I have same issue. I did safe mode ans same happens. I installed another camera app from the play store and I do not have issue. Your app is broken

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_Dren
Constellation

Re: Buzzing Sound when zooming camera

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Hello,

 

I have the exact same issue, I think this is a factory defect, I love Samsung, I love my note9 and I hope this can be fixed either a free service/replacement or discounted deal. Is there any other solution you find out yet? 

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fmaldon
Constellation

Re: Buzzing Sound when zooming camera

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same here....

i tried all i could think of, finally reached out to Samsung via chat on 5-25-19...they tried some things resets and stuf (networks and settings) finally i was asked to put phone in "safe mode".

i did and i am still having the issue, it only happens on zoom so i know it is not "an app that is causing issues" or anyhting like that....

samsung what options do you have for us??????

this is a defect not normal wear and tear

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Samsung Moderator
Samsung Moderator

Re: Buzzing Sound when zooming camera

JUMP TO SOLUTION

@fmaldon If the issue happens while the phone is in safe mode, then repairs are recommended. Can you send a PM here with your full model number and IMEI?

Reply
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HellActive
Constellation

Re: Buzzing Sound when zooming camera

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i think this is hardware relted issue the camera lens is stuck 

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