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userqXAKj5XDdw
Constellation

Re: Note 9 pen broken and stuck in phone

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Hi there, I recently broke my Note 9 s-pen clicker. Can you please help me? 

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Samsung Moderator
Samsung Moderator

Re: Note 9 pen broken and stuck in phone

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Please send a private message with your full model code and IMEI number of the phone. http://bit.ly/2NOMOfT

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userH46fU9gus9
Constellation

Put a lil super glue on the broken end that is out of the...

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Put a lil super glue on the broken end that is out of the phone, push it back un and let it dry then pull it out, works just the same if you break your headphone tip on the Jack or cut the tip of a toothpick, qutip, or anything that fits inside of the whole and do the same thing.

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user202FslKIgy
Constellation

Re: Note 9 pen broken and stuck in phone

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 So frustrating to have spent so much money for a Note 9 only to have the S-pen snap-off... with part remaining in the phone and part on the floor.  

 

I guess I will try to remove the stuck part of the S-pen following some advice I see on this Forum and hope that I don't end up with a bigger problem than I have right now.  Samsung seriously needs to do something about these cheap S-pens!

 

Is there a way to get a replacement pen, I contacted Verizon and they said they don't have them.

Thanks for any help.

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Samsung Moderator
Samsung Moderator

Re: Note 9 pen broken and stuck in phone

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I recommend taking the phone to a local uBreakiFix location to have the piece removed from the phone. https://www.samsung.com/us/support/ubreakifix/

 

I will be happy to see what options are available for replacing the pen. Please send a private message with the full model code and IMEI number of the phone. http://bit.ly/2XERsky

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userMZOrggzATD
Constellation

Re: Note 9 pen broken and stuck in phone

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Same case happened to me. My Note 9 SPen is stucked inside and can no longer be removed. WHat to do now. Please help.

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userzQHSqkz9DA
Constellation

Re: Note 9 pen broken and stuck in phone

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Same thing has happened to myself, the pen is stuck in the phone & won't come out please help 

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Samsung Moderator
Samsung Moderator

Re: Note 9 pen broken and stuck in phone

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Hey guys,


I would be happy to look into your concerns and options further.

Can you please send me a private message with the below information here: http://bit.ly/2GH8URL

(15) Digit IMEI Number:
Model code:


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

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Samsung_wqPEbZk
Astronaut

Happened to me and I had to get another phone. Thankfully...

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Happened to me and I had to get another phone. Thankfully I had a square trade warranty

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