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Screeching & static during incoming phone calls-Galaxy Note20 Ultra 5G

(Topic created: 10-26-2023 11:24 PM)
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GB5
Astronaut
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Note20

If I make or receive a call the person at the other end complains about a shocking screeching or bad static sounds.

I have replaced the sim (as suggested) but to no avail. I am on the Optus network (Amaysim), no one else in the house has this issue

It is VERY VERY annoying. I should of had it repaired when it was under warranty but lived in hope it would disappear by itself, unfortunately it never did...A $2000 phone which is useless now for phone calls.

Any suggestions appreciated!

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Samsung_Moderator
Community Manager
Community Manager
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Note20

Hello, We apologize, but you have reached technical support for products manufactured for usage in the United States. Please visit https://www.samsung.com/us/common/visitlocationsite.html to find your country's support page.

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2 Replies
JCells
Halo
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Note20

Please try booting it to safe mode and have somebody call you. If the noise is still there, most likely it's a hardware issue like the internal mic, receiver etc. 

If it was clear after several attempts, start with disabling/enabling Dolby Atmos from settings, sounds and vibrations, sound quality and effects. And or, disabling/enabling video call effects from advance settings. 

https://www.samsung.com/us/support/answer/ANS00062983/

I help Samsung device users during my free time. Thank you for being respectful.
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Samsung_Moderator
Community Manager
Community Manager
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Note20

Hello, We apologize, but you have reached technical support for products manufactured for usage in the United States. Please visit https://www.samsung.com/us/common/visitlocationsite.html to find your country's support page.

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