Original topic:

Unable to use fingerprint scanner and face unlocked?

(Topic created on: 4/22/21 3:46 AM)
Terez2020
Constellation
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Note20

Hello, I have had this Note 20 5g for about a year now and since I have had this phone I am unable to use any of the phone sercurity features to get into my phone. This is the second device I have had and still the same issues. Any suggestions? 

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2 Replies
themommabear
Astronaut
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Note20
Did you try to reset you phone?
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Cyberwasp
Comet
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Note20

What steps did  you do when you first set it up.

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