I have 3 Samsung phones in the house - S20, S9+ and Note 20 Ultra. The Note phone has intermittent problems with Wifi. The router is Arris BGW210-700 supplied by AT&T Fiber. The other Macbook and Windows laptop and Google Home and Chromecast do not have this problem but Note 20 will lose connection. Symptoms:
a) Couldn't get IP address
b) Unable to connect to Wifi
c) Connected but no internet access
I have done the following debug steps but none have helped so far:
1. Turned off Google Location accuracy
2. Delete cache for all FB apps - Facebook services, IG, Messenger.
3. Rebooted the phone
4. Delete/reset the network settings
5. Wipe the cache partition on power-up
6. Rebooted the router
7. Turned off 2.4GHz radio - only 5GHz is active now
8. Tried both phone MAC as well as randomized MAC
This has been going on for 3-4 months now. Any other suggestions?
Solved! Go to Solution.
Try the troubleshooting steps here: https://www.samsung.com/us/support/troubleshooting/TSG01001559 If the issue persists, it would be recommended to have the phone evaluated by a certified technician. You can take the phone to any local uBreakiFix location to have it evaluated. https://www.ubreakifix.com/samsung
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I have same issue. Even though I am connected on the WIFI with good signal, internet connections erratic, pause, slow. I need to go to 4G SIM card to have faster, smoother connections.
WHEN IS SAMSUNG GOING TO TACKLE THE PROBLEM AND DO SOMETHING?????
These are most expensive phones, why buy a Note 20 Ultra if you can surf the web????