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Wifi problems with Note20 Ultra

(Topic created: 05-06-2021 08:24 AM)
agaurav
Asteroid
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Note20

I have 3 Samsung phones in the house - S20, S9+ and Note 20 Ultra. The Note phone has intermittent problems with Wifi. The router is Arris BGW210-700 supplied by AT&T Fiber. The other Macbook and Windows laptop and Google Home and Chromecast do not have this problem but Note 20 will lose connection. Symptoms:

a) Couldn't get IP address

b) Unable to connect to Wifi

c) Connected but no internet access

I have done the following debug steps but none have helped so far:

1. Turned off Google Location accuracy

2. Delete cache for all FB apps - Facebook services, IG, Messenger.

3. Rebooted the phone

4. Delete/reset the network settings

5. Wipe the cache partition on power-up

6. Rebooted the router

7. Turned off 2.4GHz radio - only 5GHz is active now

8. Tried both phone MAC as well as randomized MAC

This has been going on for 3-4 months now. Any other suggestions?

6 Replies
AspenQn
Cosmic Ray
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Note20
Supposedly a known issue. I have had intermittent wifi issues which resolve by simply turning wifi off and on directly on the N20U. Clears right up but still happens occasionally. Someone on another forum has suggested it is a software fix which Samsung needs to initiate but I am not sure.
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agaurav
Asteroid
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Note20

Thanks. I have tried this. It works sometimes but not all the time.

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BlueHawk77
Astronaut
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Note20

I have the same issue and up to now could not find any solution.

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Solution
SamsungRei
Samsung Moderator
Samsung Moderator
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Note20

Try the troubleshooting steps here: https://www.samsung.com/us/support/troubleshooting/TSG01001559 If the issue persists, it would be recommended to have the phone evaluated by a certified technician. You can take the phone to any local uBreakiFix location to have it evaluated. https://www.ubreakifix.com/samsung



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usercTztGJezlP
Constellation
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Note20

I have same issue. Even though I am connected on the WIFI with good signal, internet connections erratic, pause, slow. I need to go to 4G SIM card to have faster, smoother connections.

 

WHEN IS SAMSUNG GOING TO TACKLE THE PROBLEM AND DO SOMETHING?????

 

These are most expensive phones, why buy a Note 20 Ultra if you can surf the web????

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agaurav
Asteroid
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Note20

I installed Orbi 6 wifi router and the problem went away. I am getting 300-500 mbps depending on where I am in the room.