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Original topic:

missing ear buds and rep tips

(Topic created on: 8/22/20 3:01 PM)
karmicpresence
Astronaut
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Note20
Are there supposed to be earbuds and replacement pen tips in the box?
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Note20
Hi.

No. Samsung is not including them in the box. Now that you have your device, you can call Samsung Customer Care and request them. They will send them to you free of charge.

If you've found my post to be helpful, please like the post. If my response resolved your issue, please press the "✓ Accept as Solution" button by pressing the three dots on the comment.

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Note20
Hi.

No. Samsung is not including them in the box. Now that you have your device, you can call Samsung Customer Care and request them. They will send them to you free of charge.

If you've found my post to be helpful, please like the post. If my response resolved your issue, please press the "✓ Accept as Solution" button by pressing the three dots on the comment.

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karmicpresence
Astronaut
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Note20
thank you very much
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Note20
@karmicpresence, Not a problem. 👍🏾
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thoryash
Cosmic Ray
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Note20

Did you get any success in getting the replacement tips? I contacted Samsung and they are refusing to send anything but the wired AKG buds... and therein too I was sent a faulty pair.

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karmicpresence
Astronaut
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Note20
I'm still fighting with them about a :pen: replacement because not only did they send me a set of wired headphones that only one ear works the new pen's tip is Uber garbage. I use my pen every day for hours on end and by the end of December 2020(not even 4 months after release of device) my :pen: tip is almost gone
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