JUMP TO SOLUTION Solved

Original topic:

Sound problem Samsung Galaxy A8 2018

(Topic created on: 3/20/18 3:18 AM)
Flavi Morosan
Asteroid
Options
Other Mobile Devices

Hello guys.

Recently, I bought a new Samsung Galaxy A8 2018, and since I updated the android, I have sound prolem, like static sound and distorted sound. It happens almost every time is listen to music or watch a video on YouTube or Google.

 

I booted the phone in SafeMode, to see if there is an app that is causing this problem, but the sound distortion and the static sound is still there.

 

I even made a factory reset, but with no success.

 

Any idea for the fix?

I have the warranty, so I should send the phone to service or wait for a new update for the android?

 

Thx guys!

 

1 Solution


Accepted Solutions
Solution
Anonymous
Not applicable
Options
Other Mobile Devices

Great news all!

 

The November security patch update has FIXED the sound cutting issue. Samsung specifically fix it and state it in their changelog. I have tested it, 100% battery, no stuttering whatsoever. It's finally fixed!

 

Thanks Samsung.

View solution in context

0 Likes
232 Replies
userZ8S28yXiKG
Constellation
Options
Other Mobile Devices

I'm having the same issue. Not all the time, it's intermittent . At various times the sound will cut out for a split second when say listening to youtube, or give static sound playing games

0 Likes
Ayhan Karaoglan
Astronaut
Options
Other Mobile Devices

Hi, I have the same problem. I gave my phone for repairing, but the problem wasn't removed.

0 Likes
userfGS7smbSxb
Constellation
Options
Other Mobile Devices

check if this happens when the battery is 90% or above, i have the same problem but only happen when my battery is above 90% and happens with low sound volume. 

0 Likes
Anonymous
Not applicable
Options
Other Mobile Devices

@userfGS7smbSxb wrote:

check if this happens when the battery is 90% or above, i have the same problem but only happen when my battery is above 90% and happens with low sound volume. 


The issue will gradually reduce as the battery capacity is lowered. That being said, I do still have the issue when it's lower than 90%, albeit very little.

0 Likes
userrPxkwAKDt3
Constellation
Options
Other Mobile Devices

Same with me. Its doing it right now.

 

0 Likes
userDOyAnuuTkA
Astronaut
Options
Other Mobile Devices

Same problem here...

The sounds disappears for a split of a second and comes back continusally. Like hiccups.

I noticed this only happening to the loud speaker, playback is normal with headphones.

0 Likes
userfqQBWGN3eb
Astronaut
Options
Other Mobile Devices
I have the same problem! Found out while watching a youtube video and now i hear it even when i write on the keyboard.
Did you find a way to fix this?
0 Likes
Flavi Morosan
Asteroid
Options
Other Mobile Devices

Is a hardware problem.. send it to service if u have warranty 

 

I just got used to it.. after one month of using it, I don' hear it so often.

 

*I didn't sent mine in service.

0 Likes
user5RafBnlzdr
Constellation
Options
Other Mobile Devices

Exactly yes. This has been happening with my A8 plus for a long time after update. And these days I am able to catch the issue while typing on keyboard as well. It only happens with loud speaker. 

0 Likes