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Flavi Morosan
Asteroid

Sound problem Samsung Galaxy A8 2018

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Hello guys.

Recently, I bought a new Samsung Galaxy A8 2018, and since I updated the android, I have sound prolem, like static sound and distorted sound. It happens almost every time is listen to music or watch a video on YouTube or Google.

 

I booted the phone in SafeMode, to see if there is an app that is causing this problem, but the sound distortion and the static sound is still there.

 

I even made a factory reset, but with no success.

 

Any idea for the fix?

I have the warranty, so I should send the phone to service or wait for a new update for the android?

 

Thx guys!

 

1 SOLUTION

Accepted Solutions
Anonymous
Not applicable

Re: Sound problem Samsung Galaxy A8 2018

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Great news all!

 

The November security patch update has FIXED the sound cutting issue. Samsung specifically fix it and state it in their changelog. I have tested it, 100% battery, no stuttering whatsoever. It's finally fixed!

 

Thanks Samsung.

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230 REPLIES 230
userZ8S28yXiKG
Constellation

Re: Sound problem Samsung Galaxy A8 2018

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I'm having the same issue. Not all the time, it's intermittent . At various times the sound will cut out for a split second when say listening to youtube, or give static sound playing games

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Ayhan Karaoglan
Astronaut

Re: Sound problem Samsung Galaxy A8 2018

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Hi, I have the same problem. I gave my phone for repairing, but the problem wasn't removed.

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userfGS7smbSxb
Constellation

Re: Sound problem Samsung Galaxy A8 2018

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check if this happens when the battery is 90% or above, i have the same problem but only happen when my battery is above 90% and happens with low sound volume. 

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Anonymous
Not applicable

Re: Sound problem Samsung Galaxy A8 2018

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@userfGS7smbSxb wrote:

check if this happens when the battery is 90% or above, i have the same problem but only happen when my battery is above 90% and happens with low sound volume. 


The issue will gradually reduce as the battery capacity is lowered. That being said, I do still have the issue when it's lower than 90%, albeit very little.

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userrPxkwAKDt3
Constellation

Re: Sound problem Samsung Galaxy A8 2018

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Same with me. Its doing it right now.

 

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userDOyAnuuTkA
Astronaut

Re: Sound problem Samsung Galaxy A8 2018

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Same problem here...

The sounds disappears for a split of a second and comes back continusally. Like hiccups.

I noticed this only happening to the loud speaker, playback is normal with headphones.

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userfqQBWGN3eb
Astronaut

Re: Sound problem Samsung Galaxy A8 2018

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I have the same problem! Found out while watching a youtube video and now i hear it even when i write on the keyboard.
Did you find a way to fix this?
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Flavi Morosan
Asteroid

Re: Sound problem Samsung Galaxy A8 2018

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Is a hardware problem.. send it to service if u have warranty 

 

I just got used to it.. after one month of using it, I don' hear it so often.

 

*I didn't sent mine in service.

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user5RafBnlzdr
Constellation

Re: Sound problem Samsung Galaxy A8 2018

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Exactly yes. This has been happening with my A8 plus for a long time after update. And these days I am able to catch the issue while typing on keyboard as well. It only happens with loud speaker. 

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